You can complete the order either as a registered customer or without registration. If you are a new customer and you want to register, you can click on the Register button to fill in your personal information.

Your address will be inserted directly through registration in the order form.

Your personal information is kept private and confidential, and will never be shared with a third party.

We accept the following payment methods:

Credit card

Paypal

Ideal (only available in some countries)

Sofort banking (only available in some countries)

Delivery takes normally up to 10 working days within EU. This may differ with the ongoing COVID-19 pandemic. We will contact you if this is the case.

Shipping costs differ according to the country (please check the dedicated section: Shipping).

Making a return or exchange is done by sending the item(s) back in it's original package. You have 14 days of time to decide to return the item(s).

be sure to contact us at @info@ballucciofficial.com telling us that the item is being returned and mentioning the invoice number.

Before your purchases have been prepared for shipment we can cancel your order, change an item, change the size or edit your billing and shipping details.

Please be aware that we are unable to combine orders or add pieces to an existing order once it has been placed.

Your refund will be issued according to the payment method you chose to place the order. In case of COD orders, the amount will be refunded to your bank account.

Shipping costs are not refunded, unless your items are faulty/wrongly delivered. All sales taxes are included in your refund if your order has been sent to a destination within the EU.

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.